Operations Manager, Financial Crime, AML

The Operations Manager is crucial to the success of Monzo's mission to earn and keep customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Each Operations Manager leads a large team of around 72 investigators and directly manages 6 Team Managers. They are responsible for supporting their teams to complete risk-based, accurate, and efficient financial crime investigations, to help protect Monzo and our customers from financial crime. They are accountable for the business targets and Quality Assurance performance in Anti Money Laundering. This role requires strong leadership skills and a solid understanding of the Financial Crime landscape in the UK. An Operations Manager will monitor the day-to-day performance and service position of the AML pillar and addressing identified challenges. They ensure the operational teams are equipped with effective training and guidance and support to deliver on their role. They support the Senior Manager in developing, communicating, and implementing operational change, at times this may be multiple projects simultaneously. They manage and support managers on a wide range of employee relation cases from investigation, disciplinaries and appeals while also building and maintaining a high-performance, agile, and empathetic management culture that is consistent with Monzo’s values.