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Team Leadership:
Coach, mentor, and develop team members, providing career development planning and opportunities.
Manage escalations within the team.
Lead a high-performing sales support team to meet organizational goals.
Customer Relationship Management:
Enhance and expand broker relationships, ensuring superior customer service.
Work closely with sales, enrollment, finance, customer service, claims, underwriting, and IT to coordinate support services.
Responsible for concept design, data analysis, and external reporting to brokers and employer groups.
Process Improvement:
Develop programs and processes to foster excellence in relationships with new and established brokers and employers.
Implement strategic initiatives to retain and increase the block of business and improve processes.
Having a continuous improvement mindset and the ability to thrive in times of change.
The Standard
They are dedicated to helping its customers achieve financial well-being and peace of mind and a leading provider of group and individual disability insurance.