Team Lead, Customer Experience

Team Leadership:

• Guide the team in alignment with department initiatives.
• Make informed decisions and manage team performance effectively.
• Mentor and coach Customer Care Advisors for success.

Customer Focus:

• Focus on customer needs with a deep understanding of products and services.
• Work in a fast-paced environment adapting to ambiguity and changing priorities.
• Build and maintain vendor and enterprise partnerships.

Operational Excellence:

• Identify and implement process improvements to enhance efficiency.
• Monitor key operational processes, conduct business testing, and participate in audits.
• Analyze team performance, identify trends, and provide feedback.