Head of Customer Experience

Enable the team to super-serve customers:

• Create conditions for great work to happen.
• Own Customer Experience as an operating system.
• Make energy feel transparent, effortless, and human.

Grow and lead the CX function:

• Set clear priorities and quality standards as the team scales.
• Performance-coach exceptional CX talent, building a high-performing team.
• Own the CX operating cadence and cross-team interfaces.

Set up and run the signal-to-action machine:

• Capture and synthesize feedback.
• Prioritize and assign feedback to the right owners.
• Close loop back to CX so learning compounds.