Director, Figure Markets Customer Service
Define and build customer support processes. Promote brand recognition and loyalty. Oversee the workforce management of the customer operations team.
6 open remote positions
Figure is transforming capital markets through blockchain and proving that blockchain isn’t just theory, it’s powering real products used by consumers and institutions.
Define and build customer support processes. Promote brand recognition and loyalty. Oversee the workforce management of the customer operations team.
Help drive the product lifecycle through ideation, roadmap planning, launch, and post-launch growth for loan marketplaces. Own the user experience for customers who use Figure Portfolio Manger and Figure Connect. Synthesize feedback from users into deliverable product improvements.
Engineering is at the heart of the action, building out blockchain protocol and direct-to-consumer products that will transform the financial services industry. As a Senior Software Engineer on the Loan Originations Team, you will help develop and maintain full-stack, customer-facing lending products and implement functional software solutions. You will work with product and upper management to define software requirements and take the lead on operational and technical projects.
Figure is growing, and the Loan Originations Engineering team is expanding to meet that demand. Looking for a Front-End Engineer who is curious, innovative, and collaborative to build and maintain customer-facing applications. You’ll have the opportunity to design and deliver lending technology at scale, working closely with cross-functional teams and be a key contributor to our product experience.
You’ll lead a high-caliber team building and operating large-scale, production AI systems that power critical business functions, acting as a player-coach who pairs deep technical execution with ownership of strategy, architecture, and standards. You’ll work directly with the Chief Data Officer and senior leadership at one of the most advanced organizations applying AI to consumer lending.