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Oversee global Operations functions, including Implementations, Technical and Customer Support, Customer Success, Finance, and Administration. Drive strong collaboration and alignment among diverse Operations teams and other departments. Establish and refine data-focused KPIs to inform decision making and drive accountability.

Genea's top operational leader is responsible for shaping and executing the strategic vision for all global Operations functions.

• Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives.
• Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.
• Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.

ServiceNow provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

• Drive operational excellence across cross-functional service teams.
• Lead the development and execution of weekly goals, ensuring alignment with operational metrics and overall organizational objectives.
• Provide performance management and coaching to team members to drive accountability and individual growth.

ComputerCare is proud to be an Equal Opportunity and Affirmative Action employer that does not discriminate based upon race, religion, color, national origin, sex etc.

• Establish and improve best practices for Operations Support.
• Lead complex, cross-functional initiatives with clear work plans.
• Create executive-ready narratives and recommendations.

Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. They are a quickly growing company focused on helping people live healthier and happier lives.

• Drive operational excellence, cross-functional alignment, and execution of high-impact initiatives.
• Act as a trusted advisor, thought partner, and operational backbone for the GVP and leadership team.
• Lead critical planning processes, drive strategic initiatives, and bridge communication gaps.

ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology. Their intelligent cloud-based platform connects people, systems, and processes, empowering organizations to work smarter, faster, and better; serving over 8,100 customers including 85% of the Fortune 500®.

• Lead and develop a team of managers overseeing a growing team of ~30 CX agents.
• Own the prospect experience by designing and refining workflows from initial contact through scheduling.
• Work cross-functionally with Product, Marketing, and Clinical Operations to create a seamless prospect journey.

Solace is a healthcare advocacy marketplace connecting patients and families to experts who help them understand and take charge of their personal health. Solace is a Series B startup, founded in 2022, with a lean, mission-driven, and quickly growing fully remote U.S. team.

• Lead a team of operations experts that support the Customer Launch teams.
• Drive the planning of and owning specific strategic initiatives, programs, and projects.
• Optimize the Customer Launch team’s tech stack.

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.

• Design and build foundations for 0-1 initiatives within the Operations function.
• Collaborate cross-functionally to build scalable products and processes.
• Assess data to develop strategies for accelerating progress and proactively identify areas for improvement.

Headway’s mission is to build a new mental health care system everyone can access via technology that helps people find great therapists and accepts insurance.

• Manage call volume, daily attendance, and program break schedules.
• Assist in creating metrics and targets to meet service level expectations.
• Analyze and improve processes and results in collaboration with the leadership team.

Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation through a payment platform that offers interest-free installment plans.

Lead and empower your team to deliver a customer-focused service, helping people make money work for them. Coach and develop your team to reach their full potential, thinking big and owning every step. Use data to spot trends and address performance gaps, making informed decisions to drive improvement.

We’re on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.

• Lead a team responsible for driving adoption, value, and retention across Vanta’s partner ecosystem.
• Develop scalable processes and coach a high-performing team.
• Collaborate with cross-functional stakeholders across Sales, Product, Support, Operations, and Partnerships.

Vanta helps businesses earn and prove trust by empowering companies to practice better security and prove it with ease.

Accountable for the management, performance, quality improvement and scalability of our HCP contractor base. Work cross-functionally with Product, Medical Directors, Data, Regulatory, Patient Experience, and Pharmacy teams. Combine people leadership, operational rigour, analytical ownership, and applied AI/automation in a regulated healthcare environment.

Founded in 2019, Felix is a patient-driven digital healthcare company that puts you in control of your health and wellbeing.

• Lead the team responsible for defining, measuring, and improving how Spring Health’s Operations delivers excellence.
• Own the performance management frameworks that govern quality, consistency, and operational effectiveness across the organization.
• Develop the systems and standards that help Operations teams identify performance gaps, drive accountability, and continuously improve results.

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.

Drive the technology strategy behind our Customer Operations organization. Lead the tools, systems, and automations workstreams that power how we support fans. Improve cost to serve, expand AI-driven automation, and elevate customer satisfaction.

Gametime unites the world through shared experiences, making it easy for people to discover and access the live experiences that matter most.

Drive strategic alignment within the Revenue Organization. Operationalize the CRO’s priorities and ensure execution. Elevate business performance storytelling for leadership and the Board.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.

The Head of Operations will act as a trusted partner to the CEO and leadership team, ensuring alignment across the organization, driving execution on strategic priorities, and building scalable processes that enable growth. This is a remote role based in the United States. The compensation includes a variable component and stock options.

IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care.

Build and own the operational system that gives the team clarity and structure as work scales. Define and standardize workflows and decision frameworks that stabilize workload. Collaborate with CX, Product, Data and Sales to design processes that minimize friction across the customer lifecycle.

Tem is rebuilding the energy transaction system, making it transparent and fair to put power back in the hands of people.

• Lead a global support organization of onshore specialists and offshore BPO agents.
• Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction.
• Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service

Order.co is a B2B Ecommerce Platform that simplifies purchasing and transforming how businesses connect with vendors through our marketplace.

• Partner with external counsel and our Sales team to identify and mitigate business risks during contract reviews.
• Improve and maintain systems that support our commercial operations (e.g. routing contract reviews, implementing and building-out our contract management system).
• Drive compliance-enhancement projects to reduce risk and expand our ability to serve regulated and enterprise customers.

Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations.

Lead and coordinate global operations for an organization’s Diversity, Equity, Inclusion & Belonging (DEI&B) initiatives. Combine program management, data analysis, process optimization, and executive communication. Drive operational excellence and translate complex datasets into actionable insights.

This position is posted by Jobgether on behalf of a partner company; they use an AI-powered matching process to ensure your application is reviewed quickly and fairly.