Own the operational infrastructure, continuously improving all workforce systems and quality standards.
Implement and maintain scheduling systems to ensure optimal coverage across all support channels.
Drive the creation and maintenance of support documentation, knowledge bases, and standard operating procedures.
CopilotIQ + Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey. They are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes.
Lead a team that defines how Spring Health’s Operations organization uses data to drive performance, efficiency, and scalability.
Serve as a strategic advisor to Operations leadership on their most critical business priorities.
Build and govern scalable capacity planning, forecasting, and staffing models to ensure optimal alignment of resources with member and provider demand.
At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.
Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.
Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.
Identify inefficiencies and partner to design new ways of working.
Build internal tooling, scripts, and workflow automations for the care services operational team.
Develop data management tools & views for managing processes and patient tracking.
Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. They use technology-driven, patient-centric solutions, transforming how organizations address cancer and improve outcomes.
Own forecasting of inbound volume to Care Support, broken down by channel and request category.
Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis.
Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions.
Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.
Lead a technical support team to ensure the seamless operation of the Aledade App and its data interfaces. Manage ticket lifecycles and optimize systems. Provide escalation support, implement workflow solutions, and supervise support processes to enhance operations through improvements and automation.
Aledade empowers independent primary care practices, health centers and clinics to deliver better care and thrive in value-based care.
Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives.
Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.
Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.
ServiceNow provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Own the end-to-end performance of vendor operations, ensuring adherence to SLAs, KPIs, and quality metrics.
Develop and execute strategies to scale vendor capacity, headcount, and tools to meet Reddit's growing business needs.
Lead, mentor, and coach a team of FTE Vendor Operations Managers, fostering a high-performing and engaging work environment.
Reddit is a community-based platform built on shared interests, passion, and trust, fostering open and authentic conversations. With over 100,000 active communities and approximately 116 million daily active unique visitors, it stands as one of the internet’s largest sources of information.
Oversee global Operations functions, including Implementations, Technical and Customer Support, Customer Success, Finance, and Administration. Drive strong collaboration and alignment among diverse Operations teams and other departments. Establish and refine data-focused KPIs to inform decision making and drive accountability.
Genea's top operational leader is responsible for shaping and executing the strategic vision for all global Operations functions.
Design and build foundations for 0-1 initiatives within the Operations function.
Collaborate cross-functionally to build scalable products and processes.
Assess data to develop strategies for accelerating progress and proactively identify areas for improvement.
Headway’s mission is to build a new mental health care system everyone can access via technology that helps people find great therapists and accepts insurance.
The Head of Operations will act as a trusted partner to the CEO and leadership team, ensuring alignment across the organization, driving execution on strategic priorities, and building scalable processes that enable growth. This is a remote role based in the United States. The compensation includes a variable component and stock options.
IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care.
Own daily and weekly performance across support channels, including wait times and resolution quality.
Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
Help translate customer pain into actionable feedback and communicate clearly with stakeholders.
Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.
Analyze core metrics to identify risks and opportunities. Own the creation and maintenance of executive-level dashboards. Provide data-driven insights to support annual and quarterly GTM initiatives.
WorkWave provides creative, innovative best-in-class solutions that directly contribute to the success of our customers.
Develops, enhances, implements and supports reporting capabilities to identify, track and analyze key business drivers.
Serves as subject matter expert for reporting and workforce management processes, ensuring best practices are implemented across the organization.
Proactive and independent management of accountabilities collaborating with leadership to optimize operations.
UnityPoint Health is committed to their team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected, and believe equipping you with support and development opportunities.
The role involves driving strategic decision-making and ensuring operational excellence across functional areas. You will cultivate and manage strong working relationships with colleagues across functions. You will bring a multi-disciplinary skill set–including strategy, operations, project management, and financial analysis/modeling.
Paradigm is rebuilding the clinical research ecosystem by enabling equitable access to trials for all patients.
Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels.
Resolve complex customer and agent issues, including managing escalations.
Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture.
Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers and helps an entire industry move faster.