Source Job

13w maternity 11w paternity

  • Lead a team that defines how Spring Health’s Operations organization uses data to drive performance, efficiency, and scalability.
  • Serve as a strategic advisor to Operations leadership on their most critical business priorities.
  • Build and govern scalable capacity planning, forecasting, and staffing models to ensure optimal alignment of resources with member and provider demand.

SQL Looker Hex

20 jobs similar to Director, Operations Analytics & Workforce Optimization

Jobs ranked by similarity.

18w maternity 16w paternity

  • Own forecasting of inbound volume to Care Support, broken down by channel and request category.
  • Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis.
  • Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions.

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.

18w maternity 16w paternity

  • Lead the team responsible for defining, measuring, and improving how Spring Health’s Operations delivers excellence.
  • Own the performance management frameworks that govern quality, consistency, and operational effectiveness across the organization.
  • Develop the systems and standards that help Operations teams identify performance gaps, drive accountability, and continuously improve results.

Spring Health is on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.

$100,000–$125,000/yr
US

  • Optimize the provider network to power the care delivery model.
  • Own the systems and processes that ensure the provider workforce is fully utilized.
  • Collaborate with Clinical Operations, Care Navigation, and Product teams.

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.

$81,600–$118,000/yr
US 4w PTO

  • Establish and improve best practices for Operations Support.
  • Lead complex, cross-functional initiatives with clear work plans.
  • Create executive-ready narratives and recommendations.

Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. They are a quickly growing company focused on helping people live healthier and happier lives.

$250,000–$300,000/yr
US

Oversee global Operations functions, including Implementations, Technical and Customer Support, Customer Success, Finance, and Administration. Drive strong collaboration and alignment among diverse Operations teams and other departments. Establish and refine data-focused KPIs to inform decision making and drive accountability.

Genea's top operational leader is responsible for shaping and executing the strategic vision for all global Operations functions.

$100,000–$110,000/yr

  • Develop a deep understanding of our business, care programs, and data.
  • Synthesize data into actionable insights that improves clinical quality, operational efficiency, and outcomes.
  • Partner with product, clinical, engineering, and operations teams to translate business needs into analytics solutions.

Cayaba Care is working to drastically improve the experience of affected communities by reimagining how they deliver meaningful and compassionate care to expectant moms. The team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually.

5w PTO

Build and own the operational system that gives the team clarity and structure as work scales. Define and standardize workflows and decision frameworks that stabilize workload. Collaborate with CX, Product, Data and Sales to design processes that minimize friction across the customer lifecycle.

Tem is rebuilding the energy transaction system, making it transparent and fair to put power back in the hands of people.

Unlimited PTO

  • Serve as a strategic partner and advisor to the CEO, bringing structure and clarity to Lantern.
  • Design the operating cadence, facilitate alignment, and ensure the right information and decisions are made at the right time.
  • Shape and drive strategies to accelerate growth, improve operational efficiency, and foster team alignment with the company’s mission and values.

Lantern is the specialty care platform connecting people with the best care when they need it most.

US Unlimited PTO 11w maternity

The role involves driving strategic decision-making and ensuring operational excellence across functional areas. You will cultivate and manage strong working relationships with colleagues across functions. You will bring a multi-disciplinary skill set–including strategy, operations, project management, and financial analysis/modeling.

Paradigm is rebuilding the clinical research ecosystem by enabling equitable access to trials for all patients.

$100,000–$120,000/yr
US Unlimited PTO

Analyze core metrics to identify risks and opportunities. Own the creation and maintenance of executive-level dashboards. Provide data-driven insights to support annual and quarterly GTM initiatives.

WorkWave provides creative, innovative best-in-class solutions that directly contribute to the success of our customers.

$109,000–$177,000/yr
US 18w maternity

Lead and coordinate global operations for an organization’s Diversity, Equity, Inclusion & Belonging (DEI&B) initiatives. Combine program management, data analysis, process optimization, and executive communication. Drive operational excellence and translate complex datasets into actionable insights.

This position is posted by Jobgether on behalf of a partner company; they use an AI-powered matching process to ensure your application is reviewed quickly and fairly.

$95,000–$125,000/yr

  • Develop long-term capacity plans based on growth forecasts and seasonality.
  • Oversee scheduling policies and agent preferences to balance efficiency and morale.
  • Track and report key metrics related to forecast accuracy and service level.

Topstep is an engaging working environment which ranges from fully remote to hybrid, offering a culture of collaboration with cameras on during meetings.

US

Shape and execute the analytics vision that drives Negotiations performance at National Debt Relief. Own the relationship with Negotiations leaders to ensure all data required insights are being provided. Lead and mentor a team, fostering a culture of innovation, collaboration, and data-driven decision-making.

National Debt Relief was founded in 2009 with the goal of helping consumers deal with overwhelming debt and is one of the most-trusted debt relief providers.

$130,000–$160,000/yr

  • Develop and implement operational strategies for data and research initiatives.
  • Coordinate data planning across H1, ensuring team alignment.
  • Lead cross-functional initiatives between Research & Content, Engineering, Product, and Commercial teams.

H1's mission is to provide a platform that can optimally inform every doctor interaction globally, promoting health equity and building trust in healthcare systems.

$121,720–$179,000/yr

  • Lead and develop the Recruiting Operations and Coordination teams.
  • Design, refine, and document end-to-end recruiting workflows that balance efficiency, quality, and scalability.
  • Drive major initiatives and programs, including referrals, interview training, onboarding, and employer brand work.

Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

18w maternity 16w paternity

  • Set the vision for how product data science drives growth, especially in acquisition and activation funnels.
  • Refine and align on our metric tree, ensuring focus on the right measures of success.
  • Manage and develop a team of data scientists, including performance reviews and growth paths.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.

North America

Act as a trusted advisor and internal consultant, owning complex, cross-functional analyses from framing to executive recommendation. Balance hands-on analytical rigor with executive-level influence — operating as both the architect and the builder of decision-ready insights. Partner across Sales Ops, Finance, Marketing, DT, and HR to align assumptions, reconcile data differences, and ensure decisions are grounded in operational reality.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

$194,900–$350,900/yr
North America Canada

  • Develop and execute comprehensive partner operations strategies aligned with large, complex deal cycles and overall AMS GTM objectives.
  • Oversee AMS partner operational initiatives, including process improvement, workflow optimization, and enablement of internal and partner teams for scalable growth and productivity.
  • Leverage analytics and KPIs to monitor AMS partner and channel performance, deal velocity, and business impact, providing actionable insights for decision-making.

ServiceNow provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

$160,000–$200,000/yr
US

Drive strategic alignment within the Revenue Organization. Operationalize the CRO’s priorities and ensure execution. Elevate business performance storytelling for leadership and the Board.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect.

US

  • Lead the development of the data innovation strategy and drive companywide data initiatives.
  • Oversee the evolution of how the organization measures, reports, and shares meaningful insights.
  • Engage directly with customers to deliver ad hoc analyses and provide unique program insights.

ConnectiveRx untangles the prescription process and creates a clear path—allowing patients to build trusting relationships with their medication brands.