Lead a team that defines how Spring Health’s Operations organization uses data to drive performance, efficiency, and scalability.
Serve as a strategic advisor to Operations leadership on their most critical business priorities.
Build and govern scalable capacity planning, forecasting, and staffing models to ensure optimal alignment of resources with member and provider demand.
At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it.
Develops, enhances, implements and supports reporting capabilities to identify, track and analyze key business drivers.
Serves as subject matter expert for reporting and workforce management processes, ensuring best practices are implemented across the organization.
Proactive and independent management of accountabilities collaborating with leadership to optimize operations.
UnityPoint Health is committed to their team members and has been recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare. They champion a culture of belonging where everyone feels valued and respected, and believe equipping you with support and development opportunities.
The Workforce Management Analyst is responsible for optimizing staffing levels, forecasting call volumes and ensuring excellent service delivery across customer support channels. The person will monitor adherence to schedules and service level performance across all queues. The person will generate reports on key performance indicators including service levels and forecast accuracy.
Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers, helping carriers launch products quickly.
Develop long-term capacity plans based on growth forecasts and seasonality.
Oversee scheduling policies and agent preferences to balance efficiency and morale.
Track and report key metrics related to forecast accuracy and service level.
Topstep is an engaging working environment which ranges from fully remote to hybrid, offering a culture of collaboration with cameras on during meetings.
Analyze core metrics to identify risks and opportunities. Own the creation and maintenance of executive-level dashboards. Provide data-driven insights to support annual and quarterly GTM initiatives.
WorkWave provides creative, innovative best-in-class solutions that directly contribute to the success of our customers.
Own forecast models, maintaining the structure, accuracy, and ongoing maintenance of all bottom-up revenue forecast models.
Actualize forecast models, actualizing monthly inputs to support adjustments to strategy and resourcing based on real-time performance trends.
Maintain documentation, metric definitions, and model change logs to ensure transparency, consistency, and alignment across stakeholders.
7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants.
Develop a deep understanding of our business, care programs, and data.
Synthesize data into actionable insights that improves clinical quality, operational efficiency, and outcomes.
Partner with product, clinical, engineering, and operations teams to translate business needs into analytics solutions.
Cayaba Care is working to drastically improve the experience of affected communities by reimagining how they deliver meaningful and compassionate care to expectant moms. The team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually.
Establish and improve best practices for Operations Support.
Lead complex, cross-functional initiatives with clear work plans.
Create executive-ready narratives and recommendations.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. They are a quickly growing company focused on helping people live healthier and happier lives.
Own the operational infrastructure, continuously improving all workforce systems and quality standards.
Implement and maintain scheduling systems to ensure optimal coverage across all support channels.
Drive the creation and maintenance of support documentation, knowledge bases, and standard operating procedures.
CopilotIQ + Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey. They are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes.
The Clinic/Provider Partnerships Analyst leads the gathering and interpretation of contact center performance and quality data. The analyst collaborates with department and clinic leadership to develop proactive action plans for MCV departments and clinics. As a member of the Provider Relations Team, the analyst helps to foster a world-class customer service environment.
VCU Health is a comprehensive system of care and a pioneer of health, driven to learn more, dig deeper, teach passionately and never rest.
Support development of short- and long-term volume forecasts using historical trends, business drivers, and marketing inputs.
Build and maintain weekly agent schedules that meet coverage needs for operating hours.
Prepare daily, weekly, and monthly reports on key WFM metrics (SLA, adherence, AHT, shrinkage, occupancy, forecast accuracy).
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our employees are our most valuable resource, and we foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Build and maintain accurate volume forecasts using historical data.
Translate forecasts into hourly and daily staffing requirements.
Develop and maintain WFM dashboards and reports tracking key metrics.
Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. It is are a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire.