Job Description
The Network Operations Manager will play a central role in optimizing the provider network that powers our care delivery model. The manager will report to the Director of Network Operations and will own the systems and processes that ensure our provider workforce is fully utilized, appropriately balanced, and positioned to scale sustainably.
Provider Capacity & Utilization: Monitor, forecast, and report on provider capacity, utilization, and availability across care lines, states, expertise and partnership. Maintain and continuously refine workforce models that align provider supply with forecasted demand. Identify and address utilization gaps, under-capacity, and over-capacity trends.
Scheduling & Workforce Optimization: Ensure accurate and timely updates to provider schedules and availability data. Develop processes and tools that improve accuracy, efficiency, and automation within scheduling and capacity management systems. Collaborate with Product and Data teams to improve internal dashboards, analytics, and system integrations related to workforce optimization.
About Hazel Health
Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.