5 open remote positions
Lantern is the specialty care platform connecting people with the best care when they need it most.
The Client Success Manager cultivates and maintains strong relationships with clients, ensuring their success and satisfaction. They develop and execute account plans, deliver business reviews, and drive customer satisfaction. The role involves managing client communication, resolving service issues, and collaborating cross-functionally within a team environment.
This role requires a strategic mindset and exceptional analytical skills to forecast volume, demand, plan capacity and align workforce availability with the needs of the business. This role will focus on managing inbound and outbound call forecasting, capacity planning, scheduling efficiency and managing a team that is focused on real time adherence, trend analysis, and enhancing customer experience through data-driven insights.
The Strategy Analyst is a high-visibility, hands-on, and dynamic role within Lantern’s Emerging Products Team. The role will support daily operations, drive operational improvements, identify growth opportunities, and contribute to strategic planning to enable high-impact business decisions during an exciting chapter of Lantern’s growth. The ideal candidate is intellectually curious and entrepreneurial with a strong bias to action.
The company is in a transformative phase in growth and market positioning, seeking an experienced Product Marketing Manager to build the product marketing practice into a strategic hub for the commercial organization. The product marketing manager is responsible for relaying the company's brand value to specific audiences. If you’re passionate about healthcare and love working in a fast paced, rapidly scaling, high-growth organization, this is the role for you.