Drive the long-term vision and execution of AI Search, working closely with the Executive Leadership Team. The role involves defining strategy, understanding customer needs, aligning with go-to-market teams, partnering with engineering and machine learning teams, and fostering a culture of agility and innovation.

Oversee the planning, execution, and delivery of AI-driven initiatives, bridging the gap between technical teams, business stakeholders, and end-users. Complete projects on time, within scope, and aligned with organizational goals. Define project objectives, scope, and resources, while also monitoring AI models and ensuring compliance with ethical standards and regulations.

As a Senior Product Manager, you will be responsible for the impact and outcomes of one of the teams building our core data collector experience, shaping how some of the world’s biggest technology companies are building AI. You'll be accountable for the outcomes and impact of that team, demonstrating reliability, grit, diplomacy, a bias for action, and a dogged focus on value.

Drive end-to-end product development for tooling and workflows in support of human-in-the-loop content strategies for complex labeling projects that power ML and AI solutions. Become an expert in labeling processes and work at the intersection of content understanding and AI.

Define and implement the product strategy for Five9 Intelligent Virtual Agents to align with the company's overall vision and goals. Support IVAs in their evolution to replace traditional IVRs. Proven familiarity with AI concepts, including NLU, and ML, LLM and RAG is crucial as well as data reporting and analytics.