$80,000–$120,000
USD/year
US
Unlimited PTO
As a Customer Support Specialist III, you’ll provide responsive, empathetic support to Veterans & users accessing VA digital services, helping resolve issues related to account access, authentication (e.g., Login.gov, ID.me), and system navigation. You’ll troubleshoot user problems and escalate complex issues when needed. You’ll also contribute to maintaining internal knowledge bases and external help resources, while collaborating with teammates.