Lead a global support organization of onshore specialists and offshore BPO agents.
Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction.
Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service
Order.co is a B2B Ecommerce Platform that simplifies purchasing and transforming how businesses connect with vendors through our marketplace.
Pivotal in transforming the client support experience through enhanced internal tooling and AI integration.
Lead the vision and execution of core tools that empower client support teams, making interactions faster and more efficient.
Balance technical expertise and strategic thinking to optimize client-facing channels and drive operational excellence.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. It identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Design and optimize AI chatbot playbooks and conversational flows.
Monitor and analyze Chatbot performance to improve resolution and customer experience.
Collaborate with cross-functional teams to refine conversational design and ensure a smooth customer journey.
Super.com helps maximize lives for both customers and team members, providing opportunities to unlock potential, celebrate learning, and realize impact.
Own daily and weekly performance across support channels, including wait times and resolution quality.
Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
Help translate customer pain into actionable feedback and communicate clearly with stakeholders.
Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.
Establish and improve best practices for Operations Support.
Lead complex, cross-functional initiatives with clear work plans.
Create executive-ready narratives and recommendations.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. They are a quickly growing company focused on helping people live healthier and happier lives.
Drive the technology strategy behind our Customer Operations organization. Lead the tools, systems, and automations workstreams that power how we support fans. Improve cost to serve, expand AI-driven automation, and elevate customer satisfaction.
Gametime unites the world through shared experiences, making it easy for people to discover and access the live experiences that matter most.
Oversee global Operations functions, including Implementations, Technical and Customer Support, Customer Success, Finance, and Administration. Drive strong collaboration and alignment among diverse Operations teams and other departments. Establish and refine data-focused KPIs to inform decision making and drive accountability.
Genea's top operational leader is responsible for shaping and executing the strategic vision for all global Operations functions.
Manage multiple teams of Specialists and team leads.
Actively participate in responses to live service outages.
Deliver regular reporting and MI to track KPIs and monitor performance.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.
Partner across Product, Engineering, and CS to evaluate customer trends using AI tools, turning insights into actionable improvements.
DroneDeploy powers field teams with robotics and AI, offering a unified reality capture platform for critical industries. They foster a mostly remote-first culture rooted in innovation and impact and have been recognized as a Best Place to Work, emphasizing growth and diverse perspectives.
Improve the AI agent by monitoring responses, validating accuracy, and strengthening the human-in-the-loop framework.
Build the skills of CSRs and Leads so they can coach the bot and work effectively in an AI-supported workflow.
Lead change management to ensure CSRs feel equipped, informed, and engaged in continuous AI improvement.
7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. The company's mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through connected and engaged teams.
Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.
Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.
You will own the full customer journey, from pre-sales support through onboarding, aftersales, and long-term retention.
Acting as a key connector between sales, operations, logistics, and service partners, you will ensure customers receive a seamless, high-quality experience at every touchpoint.
The position combines leadership, operational excellence, and problem-solving in a fully remote, globally distributed setting.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Resolve support tickets and live chats every week while maintaining accuracy and empathy.
Use account tools confidently to fix issues, taking full ownership of the resolution.
Detect unusual account activity and act quickly using the correct workflows.
DISQO's mission is to build the world’s most trusted ad measurement platform that fuels brand growth. Joining DISQO Nation means becoming part of a community that champions speed, innovation, and continuous growth.
Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels.
Resolve complex customer and agent issues, including managing escalations.
Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture.
Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers and helps an entire industry move faster.
Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.
Own the operational infrastructure, continuously improving all workforce systems and quality standards.
Implement and maintain scheduling systems to ensure optimal coverage across all support channels.
Drive the creation and maintenance of support documentation, knowledge bases, and standard operating procedures.
CopilotIQ + Biofourmis is transforming in-home care with the industry's first AI-driven platform that supports individuals through every stage of their health journey. They are helping people live healthier, longer lives by bringing personalized, proactive care directly into their homes.
Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.
Monitor and respond to inbound customer chats during business hours.
Own and manage the full lifecycle of support tickets (from triage to resolution).
Identify recurring questions or issues and contribute to our internal documentation and customer-facing knowledge base.
Revenue Vessel is a software platform that helps logistics professionals access and analyze import data, primarily serving freight forwarders, customs brokers, trucking companies, and logistics tech providers across the U.S. and beyond. As they grow, they’re committed to delivering fast, accurate, and helpful support that matches the operational urgency of their customers.
Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end.
Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience.
Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture.
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors and has 1,000+ enterprise clients.