Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.
Lead a team of operations experts that support the Customer Launch teams.
Drive the planning of and owning specific strategic initiatives, programs, and projects.
Optimize the Customer Launch team’s tech stack.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.
Act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure customers are technically healthy and on the most recent version of our product.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Reporting to the COO, busting problems in daily operations and special projects
Executing on Deel's global expansion strategy across operations, products, and new markets
End-to-end project management of top business priorities including identifying opportunities, scoping projects, and driving rapid cross-functional implementation
Deel is the all-in-one payroll and HR platform for global teams with a vision to unlock global opportunity for every person, team, and business. Among the largest globally distributed companies, their team of 7,000 spans more than 100 countries with a connected and dynamic culture.
Own and drive Customer Success’s most critical operational and strategic initiatives end-to-end.
Optimize processes, workflows, and systems to ensure scalability while maintaining a high-quality customer experience.
Manage and develop a world-class team of Customer Success Operations leaders, fostering a collaborative and high-performing culture.
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors and has 1,000+ enterprise clients.
Establish and improve best practices for Operations Support.
Lead complex, cross-functional initiatives with clear work plans.
Create executive-ready narratives and recommendations.
Oura's mission is to empower every person to own their inner potential. Their award-winning products help their global community gain a deeper knowledge of their readiness, activity, and sleep quality. They are a quickly growing company focused on helping people live healthier and happier lives.
Lead, coach, and develop a team of Customer Success Managers.
Drive a shift from reactive issue management to proactive engagement.
Collaborate with various teams to deliver a unified customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Support the Client Success Manager with day-to-day tasks such as email correspondence and meeting notes.
Manage the client-facing inbox, responding to inquiries and escalating issues as needed.
Analyze client data and metrics to generate insights for internal decision-making and client initiatives.
Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration.
Join our team as a Senior Support Consultant, becoming the go-to expert for complex challenges. Work on technical troubleshooting, customer interaction, and proactive problem-solving. Provide technical assistance, application support, and usage guidance to NEC customers.
NEC Software Solutions, part of global tech giant NEC Corporation, provides software that helps dispatch ambulances, support families, and keep trains on the move.
Build and scale Success & Services processes and tooling.
Drive Success for the long tail of our customer base, helping rapid and efficient expansion with smaller customers.
Design and execute programs to drive impact at scale for our SMB customers.
CompScience is a high-growth startup on a mission to prevent 1 million workplace injuries through technological innovations, ensuring that everyone can go home safe.
Take ownership of small projects (bugs, support flows, experiments) and drive them to completion.
Collaborate with Product, Engineering, Support, Finance and external payment partners.
Maintain clear documentation for new features, support flows and processes, and use data to track performance, spot issues and propose improvements.
At Docplanner Group, we’re on a mission to help people live longer, healthier lives; and connect 24 million patients with 280k doctors across 13 countries.
Align with internal teams on customers' business priorities and strategies.
Utilize a data-driven approach to adapt customer success plans and timelines.
Drive resolution of blockers while accelerating solution implementation.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Become a subject matter expert on all JobRobotix products.
Partner with Account Management to build support documentation so customers can self-service their questions.
Address customer support tickets and aid customers by phone and email to diagnose support issues.
Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. It is a Series D startup backed by First Round Capital, RRE Ventures, and others, and has been recognized by Forbes and Newsweek.
Serve as the primary contact for escalated customer support cases, ensuring timely and satisfactory resolution.
Lead cross-functional initiatives to resolve complex issues in high-risk accounts.
Analyze escalation trends to identify systemic issues and recommend improvements to products, processes, and support methodologies.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide direct support for Greenstone products, resolving customer issues and complex cases as needed.
Supervise, coach, and motivate Tier I and Tier II support teams, fostering a collaborative and high-performance environment.
Lead by example: actively participate in frontline support and complex case resolution, modeling best practices for the team.
Greenstone Systems delivers innovative, mission-critical solutions to North American agribusinesses. They hold a leading share of the U.S. grain origination software market, supporting more than 400 customers and 5,000+ ERP users across North America. Cultura’s employees are the heart of their business, a team bursting with talent, helping their customers feed the growing world.
Own the end-to-end performance of vendor operations, ensuring adherence to SLAs, KPIs, and quality metrics.
Develop and execute strategies to scale vendor capacity, headcount, and tools to meet Reddit's growing business needs.
Lead, mentor, and coach a team of FTE Vendor Operations Managers, fostering a high-performing and engaging work environment.
Reddit is a community-based platform built on shared interests, passion, and trust, fostering open and authentic conversations. With over 100,000 active communities and approximately 116 million daily active unique visitors, it stands as one of the internet’s largest sources of information.
Champion a deep understanding of customers and agent needs, and form them into a compelling servicing agenda.
Identify high-impact product opportunities which support Varo’s business strategy and elevate the servicing experience.
Drive the product strategy in our key customer and agent touchpoints (CRM, Disputes, Chat, Voice).
Varo is a digital bank that's mission-driven and FDIC insured, designed for the way customers live their lives. They're revolutionizing how people manage their money through technology and innovation, empowering consumers to take control of their financial lives by providing exceptional products, services, and education.