Job Description
Accountabilities:
- Serve as the primary contact for escalated customer support cases.
- Facilitate high-priority incidents and manage communications with customers.
- Lead cross-functional initiatives to resolve complex issues.
Requirements:
- 5+ years of experience in enterprise technical support.
- Proven track record in managing critical incidents.
- Exceptional communication skills.
Benefits:
- Competitive base salary.
- Flexible, collaborative work environment with remote options.
- Generous PTO and holiday schedule.
About Jobgether
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.