Job Description
The Head of Operations is accountable for operational performance, quality delivery, and guest experience.
- Ensure operational stability, service excellence, and outstanding guest experience.
- Balance cost efficiency with revenue objectives and quality ambition.
- Define and steer vendor strategy, selection, performance governance, and commercial negotiations.
- Enable business growth through scalable operating models and capacity planning.
- Lead senior operational leadership, embedding a culture of accountability, performance, and guest-centricity.
About Accor Tech & Digital
Accor Tech & Digital is the power engine of Accor technology, digital business and transformation and committed to deliver the best tech and digital experiences.