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What You'll Do:
- Define and lead Splice’s end-to-end customer experience strategy.
- Own the CX and Support roadmap
- Build, mentor, and scale a high-performing customer experience organization
Job Requirements:
- Bachelor’s degree in a relevant field; advanced degree preferred.
- 7+ years of progressive experience in customer experience, customer support, or service operations leadership.
- Proven success building and managing customer-facing teams within fast-paced, high-growth environments.
Splice
Splice is a creative platform for people who make music. They provide a subscription service with sounds and samples, empowering music creators with creative tools and resources.