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Own the full customer engagement ecosystem including onboarding, adoption, value delivery, outcomes, renewal, and strategic expansion. Build a next generation of hybrid CSM-strategists who function like growth operators and define the future of how customers adopt AI-powered marketing. Partner closely with Product, Engineering, Content Production, and Community teams to translate customer insights into improvements, trainings, and repeatable playbooks.

SaaS AI

20 jobs similar to Customer Engagement Lead

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$100,000–$115,000/yr
US Unlimited PTO

  • Drive product adoption and engagement through scalable programs.
  • Use data and automation to deliver timely messaging.
  • Partner with cross-functional teams to improve customer outcomes.

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows.

$280,000–$325,000/yr
US

  • Own outcomes for client engagements from design through delivery.
  • Serve as a trusted advisor to C-suite leaders.
  • Lead teams of data engineers, ML engineers, product managers, and change leaders.

AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation and analytics, and software delivery.

US

Lead a team of Customer Engagement Managers, Senior CEMs, and Team Leads to drive customer satisfaction, retention, and adoption. Balance people leadership with operational oversight, coaching your team to deliver consistent results while monitoring performance against key metrics. Refine and scale team processes to improve efficiency, data accuracy, reporting, and the overall customer experience.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities.

US

  • Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
  • Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
  • Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.

$263,000–$447,000/yr
North America Canada

The VP will lead a global team delivering high-impact AI engagements. Build and lead a team that takes customers from vision to execution. Define scope, outcomes, and deliverables for co-innovation and deployment acceleration workshops.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Canada

Help customers and prospects evaluate their customer engagement strategy. Recommend solutions that meet their technical and business requirements. Build lasting relationships with your accounts.

SAS is a leader in data and AI, transforming data into intelligence through their software and services for customers worldwide.

North America Canada

Accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. Plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success. Partners with C-level executives, guides seamless delivery of business transformation, and fosters collaboration with ServiceNow’s teams and strategic partners.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

$105,000–$124,000/yr
US

Own the implementation, configuration, and ongoing optimization of Gainsight. Design and manage customer engagement programs, including in-app journeys, email campaigns, and lifecycle workflows. Train and enable CS and Operations teams on using Gainsight effectively.

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve.

$25,000–$30,000/yr
Unlimited PTO

  • Lead enterprise-wide adoption of the Credo AI Governance Platform.
  • Oversee all customer lifecycle activities, including delivering onboarding and training, coordinating support, and leading business reviews.
  • Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value.

Credo AI empowers organizations to responsibly build, adopt, procure and use AI at scale with a pioneering platform for context-driven AI governance.

Brazil

  • Proactively manage customer health through intentional and outcome-driven engagement.
  • Drive product adoption acceleration and articulate clear ROI to customers.
  • Strengthen relationships and provide tailored advice on product fit and configuration.

Jobgether is an AI-powered platform helping candidates get visibility. They use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

$128,000–$160,000/yr
US

Own end‑to‑end execution of lifecycle journeys for install‑base customers across channels focused on adoption, expansion, and renewal. Use customer, product usage, and billing data to define segments and tailor campaigns accordingly. Run A/B and multivariate tests on messaging, timing, triggers, and segmentation.

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.

North America

In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.

Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.

$161,300–$345,600/yr
US Canada Unlimited PTO

  • Lead a team of Engagement Managers to meet Professional Services bookings goals.
  • Develop strategies for proactive Professional Services positioning.
  • Coach Engagement Managers on pipeline generation and negotiation.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform , used by more than 100,000 organizations.

North America Canada

The role is to act as an advocate for our customers. Oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products. Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

North America Canada

Help shape AI’s impact on how sellers work and interact with customers by collaborating across teams to drive ServiceNow’s go-to-market strategy. This role partners with executives in Sales, Marketing, Customer Success, and Product to deliver transformation programs that support scalable growth and improved margins. Define GTM transformation initiatives in partnership with executive leadership, focusing on revenue growth, customer acquisition efficiency, and cost optimization.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

EMEA

  • Provides business and/or technical leadership with Consultants, Customers, and Partners.
  • Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products.
  • Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed

ServiceNow's technology makes the world work for everyone, and their people make it possible. With more than 7,700+ customers, they serve approximately 85% of the Fortune 500, and are proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

US Canada

  • Build programs that engage, retain, and grow our customer base.
  • Own customer engagement efforts, lifecycle campaigns, customer advocacy, and voice-of-customer programs.
  • Build a repeatable, data-driven customer marketing program that fuels adoption, expansion, and advocacy.

Launched in 2018, Forethought offers the world’s most advanced AI agents for CX — enterprise-ready and built for every customer moment.

$137,000–$209,000/yr
US Canada

Build strong, trusted relationships with customers. Guide customers through every stage of their Webflow journey. Lead account strategy and drive adoption and impact.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and creativity.

North America Canada

Lead discovery workshops to determine customers' challenges. Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences. Act as a trusted advisor on ServiceNow’s AI roadmap, helping clients scale from pilots to enterprise-wide deployments.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

$115,000–$161,500/yr
US Canada

Build strong working relationships with customers, becoming a reliable partner throughout their Webflow journey. Learn each customer’s goals and workflows to guide them toward meaningful wins. Bring clear, organized customer insights back to the business to help improve our product and processes.

At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust and transparency.