Job Description
GTM Strategy:
-Define GTM transformation initiatives in partnership with executive leadership, focusing on revenue growth, customer acquisition efficiency, and cost optimization.
-Develop business cases for key transformation initiatives, including expected ROI, timelines, and success metrics
-Identify and benchmark best-in-class GTM operating models and practices across SaaS peers and the broader enterprise ecosystem
GTM Operational Execution:
-Build and manage cross-functional workstreams to deliver measurable improvements in pipeline generation, conversion rates, retention, and CAC efficiency
-Develop and enhance operating frameworks (e.g., playbooks, reporting cadences, templates) that drive consistency and performance across regions and functions.
-Collaborate closely with GTM Ops, Marketing, Customer Success, Finance, Product, Analytics, HR, and Enablement to drive priorities and deliverables
Stakeholder Engagement & Change Management
-Align senior stakeholders and communicate progress, wins, and lessons learned across executive audiences
-Build trusted relationships with key cross-functional partners and drive alignment on shared business objectives
-Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Strategy team
About ServiceNow
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.