Job Description

GTM Strategy:

-Define GTM transformation initiatives in partnership with executive leadership, focusing on revenue growth, customer acquisition efficiency, and cost optimization.

-Develop business cases for key transformation initiatives, including expected ROI, timelines, and success metrics

-Identify and benchmark best-in-class GTM operating models and practices across SaaS peers and the broader enterprise ecosystem

GTM Operational Execution:

-Build and manage cross-functional workstreams to deliver measurable improvements in pipeline generation, conversion rates, retention, and CAC efficiency

-Develop and enhance operating frameworks (e.g., playbooks, reporting cadences, templates) that drive consistency and performance across regions and functions.

-Collaborate closely with GTM Ops, Marketing, Customer Success, Finance, Product, Analytics, HR, and Enablement to drive priorities and deliverables

Stakeholder Engagement & Change Management

-Align senior stakeholders and communicate progress, wins, and lessons learned across executive audiences

-Build trusted relationships with key cross-functional partners and drive alignment on shared business objectives

-Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Strategy team

About ServiceNow

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

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