Voice of Customer, Product Program Manager

Grafana Labs

Remote regions

US

Salary range

$127,651–$153,180/year

Benefits

6w PTO

Job Description

This position will require a high degree of agency, initiative, and proactive problem-solving. Be ready to identify opportunities to improve workflows and confidently drive cross-functional alignment. Experience in SaaS or a developer-focused environment is a plus.

Responsibilities:

  • Manage VoC program operations across all feedback channels.
  • Evaluate, triage, and prioritize customer feedback, collaborating with PMs.
  • Translate raw feedback into insights, identifying themes, trends, and actionable opportunities.
  • Collaborate with Product Managers, Engineering Managers, and R&D leadership.
  • Use AI and automation tools to streamline analysis and enrich insights.

About Grafana Labs

Grafana Labs is a remote-first, open-source powerhouse with more than 20M users of Grafana, the open source visualization tool, around the globe.

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