Voice of Customer, Product Program Manager

This position will require a high degree of agency, initiative, and proactive problem-solving. Be ready to identify opportunities to improve workflows and confidently drive cross-functional alignment. Experience in SaaS or a developer-focused environment is a plus.

Responsibilities:

• Manage VoC program operations across all feedback channels.
• Evaluate, triage, and prioritize customer feedback, collaborating with PMs.
• Translate raw feedback into insights, identifying themes, trends, and actionable opportunities.
• Collaborate with Product Managers, Engineering Managers, and R&D leadership.
• Use AI and automation tools to streamline analysis and enrich insights.