Senior Principal, Product Manager- AI Evaluation Tools

As a Product Manager, you will:

• Distill and transform ServiceNow customer and partner ideas and feedback into a cohesive product vision and roadmap.
• Own end-to-end feature and capability development by defining product requirements, setting up user research, and managing development & testing by release.
• Clearly communicate priorities, plans, and customer outcomes to key internal stakeholders.

You Should Have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Experience working on developer tools and for technical end users.
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.

Additional responsibilities:

• Partner with ServiceNow AI research teams to plan experiments and help convert them into scalable features delivering high value for customers.
• Maintain a perspective on the rapidly evolving generative AI landscape to feed product evolution around helping customers to build and deploy trustworthy Agentic AI systems.
• Drive solution development through big-picture solution development.