Senior Business Process Consultant (AI), Platform Products Expert Implementation Services

This role involves several key areas:

• AI Integration: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Process Expertise: Serve as the process expert, supporting NowAssist and AI Agent solutions using ServiceNow AI and Platform products with ServiceNow best practices focused on configuration vs. customization.
• Customer Engagement: Drive customer solution specific process definition, re-engineering, improvement and gap analysis during workshops with key customer sponsors and stakeholders.
• Solution Design: Lead customer design workshops to capture personas, interactions, interfaces, and data requirements, considering ServiceNow Platform functionality.
• Documentation and Testing: Guide customers in completing documentation and support internal unit testing, driving customer unit and user-acceptance testing requirements.