Manager, Customer Solutions Engineering Australia - Remote

This role involves leading a team of Customer Solutions Engineers in the APJ region. Tasks include:

• Providing high-quality technical support for enterprise customers.
• Implementing support processes to improve issue resolution.
• Fostering a culture of continuous learning and professional growth.

Another important aspect of the role pertains to collaboration to improve customer satisfaction. This involves:

• Working with cross-functional teams to enhance customer experiences.
• Monitoring team performance and providing feedback.
• Advocating for customers within the organization to influence product development.

Finally, the position assumes you work hands-on. This means:

• You should offer hands-on support and guidance to customers and team members.
• You should have extensive experience in technical support or engineering in a SaaS environment.
• You should be able to solve technical issues and provide effective solutions.