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Customer Support Role:
- Triaging support tickets to user community support.
- Helping with both pre- and post-sales customer activities.
- Partnering with the Go To Market team with deeply technical aspects of POCs.
Responsibilities:
- Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
- Developing solutions based on ClickHouse Cloud and ClickHouse open-source.
- Working closely with global Support Services, Engineering, Go to Market, and Product Management teams.
Requirements:
- Technical depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse.
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
- Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity.
ClickHouse
ClickHouse is a fast-growing private cloud company that leads the market in real-time analytics, data warehousing, observability, and AI workloads.