Tier II Technical Support Team Lead

Elevate the technical strength of Support: Coach Tier II specialists to become confident troubleshooters capable of handling complex issues. Improve quality across the Support org: Help reduce repeat escalations and improve customer experience end-to-end through training. Increase operational efficiency: Refine workflows, monitor team metrics, and drive clearer processes to help Tier II meet goals. Scale Tier II sustainably: Build the systems, documentation, and training required for mature technical support. Work with product managers and engineering leads across integrations.