Job Description
Technical & Platform Support: Serve as the first line of support for school staff, troubleshoot issues related to iPads and app connectivity, and escalate complex issues to other teams.
School Staff Engagement: Build positive rapport with school users, provide walkthroughs of processes, and reinforce confidence in Hazel services.
Account Setup & Access Management: Assist in verifying school users, facilitate requests to add new users, and monitor changes to school hours and availability.
Operational Readiness & Incident Response: Monitor school readiness, respond quickly to support requests, and coordinate across internal teams to minimize visit disruptions.
Collaboration & Continuous Improvement: Identify recurring support issues, assist in testing process changes, and contribute to the development of internal knowledge articles.
About Hazel Health
Hazel transforms schools into the most accessible front door to physical and mental healthcare, delivering therapy and medical services virtually to K-12 students.