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Key Responsibilities:
- Minimum two process improvement initiatives launched annually; measurable impact on service or cost
- No unresolved escalations >48 hours; positive client scorecard trends across sites
- Leadership development plans in place
Performance Management & Continuous Improvement:
- Standardize SOPs, reporting tools, and service models across sites
- Lead change management initiatives to improve service delivery and efficiency
- Build and deploy operational systems aligned to corporate/client standards
Qualifications:
- Minimum 5+ years of progressive management experience in hospitality or remote camp operations
- Advanced proficiency in Microsoft Office (especially Excel) and experience with hospitality or facility management software
- Proven ability to analyze budgets, forecasts, and schedules to optimize service delivery and control costs
Dexterra Group
Dexterra Group is a fast-growing, financially strong, publicly listed company. They provide fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, and work-life balance.