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Complaints and Vulnerable Customers Lead, Telecoms

Monzo
$63,551–$86,024/yr
UK

  • Drive our strategy and approach for handling complaints and vulnerable customers.
  • Act as a source of knowledge on Ofcom regulations within the product team.
  • Own our complaints and vulnerable customer policies for telecoms, ensuring compliance and effectiveness.

Policy Development
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Operations Manager, Telecoms

Monzo
$59,874–$81,165/yr
UK

  • Drives customer excellence through team leadership and data-backed coaching.
  • Acts as a subject matter expert, supporting and coaching the team.
  • Ensures all customer support activities comply with regulations and standards.

Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers.

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Customer Operations Director

Monzo
$139,523–$188,779/yr
UK

  • Lead the design, delivery, and scale of our customer operations function.
  • Deliver frictionless, compliant, and high-impact service experiences for personal banking customers.
  • Increase productivity and efficiency through great people leadership.

Monzo is on a mission to make money work for everyone by waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers with hot coral cards, get-paid-early feature, financial education, and award winning customer service.

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