Set out and deliver a clear strategy to achieve the next stage of our growth ambition
Own and deliver world-class customer service through multi-channel management
Create a culture of continuous improvement

We'd love to hear from you if:

You have proven experience in customer operations leadership
You have a customer-obsessed mindset with a focus on user experience, regulatory integrity, and performance metrics
You care deeply about building inclusive teams, developing talent, and creating a culture where people thrive

What’s in it for you:

Flexible working hours
£1,000 learning budget each year
Work from home setup

Monzo

Monzo is on a mission to make money work for everyone by waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers with hot coral cards, get-paid-early feature, financial education, and award winning customer service.

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