Lead a cross-functional team to design, build and profitably grow a new product that deeply resonates with our US customers.
Work closely with your partners in Marketing, Design and Research to ensure we are creating and communicating the most important value propositions for our customers.
Be an active and influential leader within the team and foster our culture of accountability, support and a high bar for excellence.
Monzo is a leading financial technology company committed to providing modern banking solutions. With over 14 million customers in the UK, they've built a banking app with high engagement, a leading net promoter score, and award-winning customer support.
Being the voice of Monzo Business for our most complex businesses to building trust and confidence in our product and service.
Managing customer queries from our most complex businesses and owning the case management of those queries from start to resolution, keeping customers informed and setting the right expectations.
Providing exceptional inbound support, while also identifying opportunities for customers to get more value from our products and services.
Monzo is working to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They offer personal and business bank accounts, joint accounts, and more, aiming to solve problems and change lives through Monzo.
Owning the full WFM planning cycle for your domains, ensuring seamless operations.
Managing and empowering a high-performing team of analysts with diverse WFM and Service skill sets.
Continuously improving WFM processes to meet service requirements (SLAs), enhance COps efficiency (Wait Time), and align with budget (FTE/Overtime).
Monzo is a financial technology company that aims to make money work for everyone. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards, along with options to save, invest, and combine pensions.
Lead and mentor a global team of individual contributors and managers, fostering a culture of operational excellence. Build OKRs in close collaboration with Product and Support Ops, being accountable for execution and meeting targets. Partner with Product to identify in-product UX improvements and automation opportunities.
Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale.
Lead a team of operations experts that support the Customer Launch teams.
Drive the planning of and owning specific strategic initiatives, programs, and projects.
Optimize the Customer Launch team’s tech stack.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.