Source Job

• Lead a cross-functional team to design, build and profitably grow a new product that deeply resonates with our US customers.
• Work closely with your partners in Marketing, Design and Research to ensure we are creating and communicating the most important value propositions for our customers.
• Be an active and influential leader within the team and foster our culture of accountability, support and a high bar for excellence.

Monzo is a leading financial technology company committed to providing modern banking solutions. With over 14 million customers in the UK, they've built a banking app with high engagement, a leading net promoter score, and award-winning customer support.

Lead and empower your team to deliver a customer-focused service, helping people make money work for them. Coach and develop your team to reach their full potential, thinking big and owning every step. Use data to spot trends and address performance gaps, making informed decisions to drive improvement.

We’re on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.

Lead a large team of up to 72 investigators, focused on onboarding and lifecycle activities. Be responsible for a team of up to 6 team managers who are responsible for supporting their investigators. Monitor the day-to-day performance and service position of the operation, and address identified challenges.

Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking.

• Investigating complex or high-risk anti-money laundering alerts on business accounts.
• Responsible for recommending Suspicious Transaction Reports (STR) be by Monzo Bank EU.
• Conducting ongoing due diligence on high-risk business accounts.

Monzo is a bank that's making money work for everyone, waving goodbye to old-school banking. They have personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards, and a long history of creating magical moments for their customers.

• Identify and lead critical category and procurement initiatives.
• Develop strong relationships with internal business partners.
• Serve as an expert in procurement and commercial strategy.

We’re on a mission to make money work for everyone and waving goodbye to the complicated and confusing ways of traditional banking.

• Taking ownership of the most complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) for high-risk segments, Complex Customer Reviews, and multi-jurisdictional money muling investigations.
• Writing, reviewing, and submitting high-quality Suspicious Activity Reports (SARs) to the National Crime Agency (NCA), ensuring they meet the highest legal and evidential standards.
• Actively coaching Investigators on complex financial crime typologies, best practice, and performance improvement, to support in driving a culture of excellence.

Monzo is on a mission to make money work for everyone and is waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers, solving problems and changing lives.

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
• Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
• Collaborate with different teams to identify and resolve technical issues reported by customers

Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are a fully remote, fun, and ambitious team and get together every few months in person.

• Own and grow marketing relationships for fintech, B2B, and commercial partners.
• Support business development efforts by shaping, pricing, and selling in marketing solutions.
• Lead planning and execution of marketing initiatives, including customer insights and research.

Blend is a premier AI services provider that aims to co-create meaningful impact through the power of data science, AI, technology, and people. They fuel bold visions and tackle significant challenges by seamlessly aligning human expertise with artificial intelligence to foster innovation.

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans and timelines.
• Drive resolution of blockers while accelerating solution implementation.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Improving portfolio health by engaging customers in financial difficulty.
• Designing and monitoring impact assessment and forecasting models.
• Developing and maintaining credit models for strategic business decisions.

Monzo is on a mission to make money work for everyone, waving goodbye to complicated traditional banking. They offer personal and business bank accounts, joint accounts, and credit cards, solving problems and changing lives.

Analyze suspicious customer account activity flagged by our transaction monitoring system and decide on necessary actions. Work complex investigations and customer reviews. Document suspicious activity and send it to the National Crime Agency to support their investigations.

We’re on a mission to make money work for everyone waving goodbye to the complicated and confusing ways of traditional banking in the UK.