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The Senior NOC Help Desk Agent provides advanced technical support for Level 2 and Level 3 issues within the Network Operations Center. Acting as the primary escalation point for NOC Help Desk Agents, this role monitors alerts, manages outages, and supports NOC customers. The position also offers growth opportunities into networking-focused roles.

We calm the confusion of IT by guiding the connection between people and technology.

• Design, configure, and manage cloud-based network infrastructure.
• Monitor and troubleshoot network performance and connectivity issues.
• Maintain thorough documentation of network configurations and changes.

Amwell is transforming healthcare for all through technology and innovation. They provide solutions to solve healthcare industry challenges and enable greater access to care, serving healthcare organizations in the U.S. and worldwide.

Design, configure, implement, and maintain complex network and security solutions. Troubleshoot LAN, WLAN, WAN, VPN, Firewall, and NGFW systems. Monitor network performance and capacity, and implement improvements as needed.

Tietoevry Create blends strategic insights and thoughtful design with brilliant engineering to create durable technical solutions.

Design and administer networks based on Cisco, Arista and Huawei technologies. Develop and implement Ansible and AWX playbooks for swift network device provisioning. Provide 24/7 on-call support, promptly addressing and resolving network incidents.

We are a leading trading platform that is ambitiously expanding to the four corners of the globe.

• Lead the day-to-day operations, ensuring 24/7 availability and on-call coverage.
• Act as an escalation point for complex issues, engaging directly with carriers, providers, and suppliers to resolve incidents.
• Oversee real-time monitoring and alerting for Voice, SMS, and Identity service quality, continuously improving detection, automation, and incident response.

Twilio is shaping the future of communications from homes, delivering solutions to businesses and empowering developers worldwide to craft personalized customer experiences. They have a strong remote-first culture of connection and global inclusion.

• Install, configure, and integrate LiveNX and LiveWire in enterprise and service provider environments.
• Translate customer requirements into scalable, high-performing LiveAction architectures.
• Diagnose and resolve complex deployment, configuration, and performance issues.

BlueCat is a key player in the rapidly growing space of Intelligent Network Operations. They are proud recipients of several prestigious accolades, including the "Great Place to Work" certification and are one of Canada's top workplaces in various categories, including Technology , Today's Youth and Women , and Mental Health and Inclusion .

• Handle customer requests via chat, email, and phone in English and provide consultations regarding products and services in Edge Network.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members.

Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security, with offices around the world.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
• Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.

Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.

• Responsible for customer requests and tickets within committed SLA response times.
• Create, refine, and follow policies and procedures for incident management, escalation, and communication to minimise downtime.
• Diagnose and troubleshoot issues using monitoring tools to identify root causes efficiently.

Rocket Science Group is a co-development game studio specialising in multiplayer, platform services, publishing technology, and live operations for PC, console, and mobile titles.

Support of production Public Safety systems and solutions. Strong troubleshooting, problem solving, and analytical skills. Ability to work directly with customers on issues affecting their Public Safety system.

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations.

• Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
• Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
• Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.

Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.

• Analyze customer network topologies and application stacks; develop strategies to acquire high-value data from the wire.
• Develop custom tools using Python and JavaScript-based APIs to extend the functionality of the ExtraHop platform.
• Create rich data visualizations to aid tactical investigations and realize strategic objectives.

ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats.

Investigate suspicious activity in our customers’ environments and provide appropriate responses to contain any cybersecurity threats. Use custom reporting tools to provide security recommendations for our customers. Play a crucial part in protecting our customers from cyber-attacks.

WatchGuard is an industry leading cybersecurity company that combines cybersecurity experts with sophisticated AI technology.

• Ensure reliability, stability, and operational excellence for mission-critical contact center environments.
• Provide incident response, troubleshoot production issues, and perform root cause analysis.
• Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation, supporting digital transformation for large enterprises.

• Support the Operations Section Manager with personnel administration, strategic planning, and staff planning.
• Mentor network operations engineers in the practical application of current/emergent technologies, agile IT, ITIL and continuous improvement practices and techniques.
• Provide maintenance, patching, and troubleshooting support for NIHNet’s DWDM circuits (fiber rings) to ensure backbone redundancy to NIHNet.

GovCIO is a team of transformers--people who are passionate about transforming government IT.

The Virtual Environment Lead oversees the technical direction of an organization's network infrastructure. This role manages a team of network engineers, designing and implementing network solutions. This role ensures the stability and security of network systems.

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry.

• Administer and support secure access and zero-trust platforms.
• Troubleshoot connectivity and performance issues, escalating to vendor support as required.
• Provide Tier-2 escalation support for Windows, macOS, SaaS, and network incidents.

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements.

• Responsible for leading advanced troubleshooting and ensuring the reliability of network services.
• Serves as the escalation point for Tier I and II engineers, resolving complex network issues.
• Combines hands-on technical expertise with mentoring responsibilities, helping to develop junior engineers and improve operational processes.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

Lead and mentor a global voice operations team focused on reliability, performance, and scalability. Manage daily operations, including incident response and on-call coordination. Configure, maintain, and troubleshoot SBCs, policy servers, and other voice infrastructure components.

Vonage is a global cloud communications leader helping brands accelerate their digital transformation through unified communications and contact center solutions.

• Provide telephone and email based post-sales technical support for our software products
• Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
• Endeavor to respond to all customer requests in a timely manner while improving customer experience

SOTI is committed to delivering best in class mobile and IoT device management solutions. With over 17,000 customers globally, SOTI has fostered a company culture that emphasizes personal growth, continuous innovation and fun.