Support Specialist

Customer Support:

• Provide customer support through product operations and product information.
• Communicate solutions in a timely manner, making follow-up calls.
• Build long-term relationships with customers with a pleasant and friendly style.

Technical Skills:

• Troubleshoot computer, software, and networking issues effectively.
• Develop expert-level knowledge of the Cadwell product lines.
• Maintain a basic understanding of servers, virtual environments, and network topologies.

Responsibilities:

• Provide customer support through telephone support and other services.
• Handle complaints professionally with problem analysis and resolution skills.
• Perform other job duties as requested or assigned.