Job Description
The Substitute/Limited Part-Time SSS will handle incoming Beacon active planning alerts and escalate to school officials in the protection of students’ mental health and safety. The role involves reviewing Beacon alerts and escalating via phone calls to school administrators to take appropriate action.
The role requires identifying and escalating new issues and trends, including sensitive problems, and contribute to solution building. Actively participate in SSS team-building projects and supporting overall Technical Support tickets as business needs arise.
The ideal candidateFlexible availability and willingness to work any shift, including weekends, over night and holidays with advanced notice, with a preference for daytime shifts begin between 5:00AM - 11:00AM and end between 2:00PM - 8:00PM PST.
They following policies across typical and “edge case” scenarios, while also being able to think quickly and handle potentially challenging cases as professionally as possible.
Also the candidate should have a high level of emotional intelligence and calm / poise while dealing with sensitive information and potentially high-stress situations.
About GoGuardian
GoGuardian is helping build a future where all learners are ready and inspired to solve the world’s greatest challenges and their learning solutions is purpose-built for K-12.