New Customer Reliability Engineer

Customer Reliability Engineer Responsibilities:

• Own technical escalations from Customer Success Engineers, Solution Architects and Implementation Engineers.
• Collaborate with Engineering and Product teams to resolve bugs or architectural issues.
• Document and share solutions for long-term knowledge management and root cause prevention.

Required Skills:

• Strong background in software engineering, with 4 -10 years of experience and understanding of programming languages.
• Demonstrated experience in developing custom technical solutions.
• Exceptional communication skills, capable of breaking down complex technical topics.

Company Culture:

• Prioritize quality over speed, and speed over scope.
• Desire to work with deeply kind, mission-driven people.
• Seek the truth by putting data above opinions.