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As a Customer Success Manager, you will guide a portfolio of customers through their entire journey, from onboarding to renewal, ensuring they are continuously realizing value from our platform. Your goal is to transform customers into lifelong advocates by deeply understanding their business objectives and helping them achieve success. You will guide customers to achieve their business goals by defining success criteria, identifying impactful use cases, and driving broad user adoption.

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search.

• Serve as the primary point of contact for customer-facing activities.
• Act as a trusted advisor to Army customers, delivering best practices, guidance, and strategic recommendations.
• Deliver data-driven quarterly business reviews demonstrating how the platform optimizes human performance.

Ethos aims to improve human readiness by changing how training is developed and consumed. As a Series A startup with over $40M raised, they partner with over 150 enterprise customers across the U.S. military, life sciences, and other sectors.

• Collaborate with Finance, Sales, Marketing, and Product partners to frame data-centric business questions and deliver clear, actionable insights.
• Analyze complex, cross-functional datasets to identify trends, risks, and opportunities that inform strategic and operational decisions.
• Build, maintain, and enhance dashboards and reports that make financial and business performance easy to understand for non-technical stakeholders.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

• Manage the end-to-end client lifecycle for a portfolio of partnership customers.
• Define, coordinate, and oversee project timelines, ensuring milestones are met with precision.
• Build and deepen trusted partnerships with customers, understanding their goals and working to surpass outcomes.

SWORD allows members to complete personalized physiotherapy from the comfort of home, with ongoing support and supervision from our team of licensed clinicians.

The Customer Success Manager addresses operational and service management issues. This role is also a subject matter expert in CCC products. Responsibilities include developing operational scorecards and monitoring account service plans.

CCC Intelligent Solutions Inc. is a leading cloud platform for the multi-trillion-dollar insurance economy.

Conduct research and analyze data to inform key decisions. Partner with cross-functional teams to reconcile inputs and clarify assumptions. Support the creation of executive-ready presentations and reports.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Align with internal teams on customers' business priorities and strategies.
• Utilize a data-driven approach to adapt customer success plans and timelines.
• Drive resolution of blockers while accelerating solution implementation.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

Join our efforts in the application of Network Science to our business. You will use your programming skills to build and maintain pipelines that transform vanilla tabular data into informative graphs. You will exercise your curiosity and creativity to propose solutions to problems.

CloudWalk is building the future of payments.

• Lead strategic customer relationships and ensure exceptional experiences for high-value small and medium business clients.
• Collaborate closely with cross-functional teams to drive adoption, retention, and success metrics, acting as the trusted advisor to key stakeholders.
• Influence product adoption, optimize workflows, and shape customer success initiatives in a fast-paced, high-growth environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

This position manages projects and supports partner relationships. It also leads business analysis initiatives in the Application Management Services group. The ideal candidate will have proven project and customer management success in a high-growth setting.

Totara delivers innovative products and support to its customers, setting the standard for success in its industry.

• Serve as the primary point of contact to ensure customers achieve measurable readiness outcomes.
• Coordinate with internal teams to ensure project requirements are met on time and within scope.
• Act as a trusted advisor, delivering best practices and strategic recommendations aligned with readiness goals.

Ethos aims to transform training development, consumption, and alignment with business outcomes to bridge the human readiness gap. They are a Series A startup with $40M+ raised, partnering with 150+ enterprise customers across various sectors.

As a Customer Success Manager, build and maintain strong relationships with customers to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor. Collaborate with teams to drive renewals, identify cross-sell/upsell opportunities, and increase retention.

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers.

• Conduct research, analyze data from multiple sources, and prepare executive-ready synthesis to inform key decisions.
• Partner with senior leaders to frame high-impact problems, perform deep-dive analyses, model tradeoffs, and provide decision-ready recommendations.
• Convert insights into structured frameworks, working models, and decision-support tools that accelerate execution.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

• Lead the Customer Success team, providing mentorship and professional development.
• Design and deliver onboarding programs and training sessions for smooth product adoption.
• Serve as the primary liaison for key accounts, providing strategic guidance.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Partner with impactful customers, helping them adopt Maze effectively.
• Drive adoption, strengthen research workflows, and deliver measurable value.
• Advise on research methodologies, study design, and participant recruitment strategies.

Maze is a user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

Act as the project manager for the successful onboarding of accounts, and provide ongoing support for assigned customers. Collaborate with technical support, sales, product, and engineering to answer customer questions. Plan and organize customer data to power effective campaigns and newsletters.

Customer.io powers automated communication that people actually want to receive.

• Drive product adoption and engagement through scalable programs.
• Use data and automation to deliver timely messaging.
• Partner with cross-functional teams to improve customer outcomes.

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows.

• Support data integration and modeling for a portfolio of customers.
• Collaborate with customer and internal teams to develop, test, and validate simulation models.
• Provide feedback to Product and Sales teams to align offerings with customer needs.

Epistemix empowers organizations to make smarter decisions by simulating real-world outcomes using synthetic populations, allowing analysis of complex systems.

• Partner with stakeholders to define KPIs and analytical needs across product usage, customer journeys, and business performance.
• Analyze data from trials, intakes, sales, therapy engagement, and marketing campaigns to uncover trends and opportunities.
• Deliver clear, actionable dashboards and reports using Power BI and other tools.

Lingraphica is dedicated to improving lives by helping individuals with speech and language challenges communicate more effectively. They offer advanced augmentative and alternative communication (AAC) devices, software and community-based services.

• Understand and communicate client business needs and issues.
• Enhance and maintain data products by understanding the data and business goals.
• Compare datasets to ensure data quality and derive actionable insights.

Precision Medicine Group is an Equal Opportunity Employer, making employment decisions without regard to race, color, age, religion, sex, or other characteristics.