Customer Success Manager

This role will support Account Managers in meeting client needs. Acts as an interface among Account Managers, Field Consultants, and service organization. Follows-up and closes issue with clients.

Develops operational scorecards for each designated account. Supports sales management process for designated accounts. Monitors account service plans to reduce issues and detect competitive threats.

Interpret data, analyze results using statistical techniques and provide ongoing reports. Identify, analyze and interpret trends or patterns in complex data sets. Provide and review management reporting with users and their management providing insight.