Source Job

• Diagnose issues, determine solutions, and anticipate customer impact.
• Partner with Sales teams to guide organizations through complex workspace configurations.
• Capture product and process gaps and present data-backed cases for new feature development and process automation.

Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.

• Provide technical guidance and assistance to users through various communication channels.
• Collaborate with the User Operations team to address escalated member issues.
• Cultivate product expertise through regular consumption of new product documentation.

NerdWallet is dedicated to helping our users make smarter financial decisions.

Represent Fetch every day as the connection between our users and everyone working behind the scenes. Spot trends and help troubleshoot tricky technical issues. Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.

Fetch is a rewards app that allows users earn rewards for buying brands they love.

The role is the first line of support for clients and investors for all things Figure Markets. Act as a bridge between customers and internal teams to address any concerns and to ensure customer satisfaction. Provide technical support and troubleshooting, triage and route the identification of technical bugs, and track until resolved.

Figure is transforming capital markets through blockchain, combining transparency and efficiency with AI-driven automation to reimagine loan origination and trading.