Technical Support Specialist

In this role, you will:

• Assist members in utilizing tools and features to improve their financial lives.
• Clearly communicate complicated topics to people of all backgrounds with empathy.
• Track and surface consumer trends to cross-functional partners to address emerging issues.

Core responsibilities:

• Offer accurate solutions to user inquiries and ensure a seamless experience.
• Convey user feedback to internal teams for continuous improvement.
• Adapt to changing priorities and participate in team discussions for knowledge sharing.