NerdWallet

CRM Manager

• Drive CRM strategy and translate business goals into an effective CRM marketing strategy.
• Develop and execute operational plans to onboard new users and engage a broad audience.
• Monitor campaign performance, analyze key metrics, and provide data-driven insights for optimization.

Business Development Lead

• Grow and strengthen high-impact partnerships by cultivating deep, trust-based relationships with existing insurance clients to achieve revenue and performance goals.
• Drive revenue growth by identifying, socializing, and executing short- and long-term opportunities through pricing wins, UX improvements, marketplace optimization, and new monetization models.
• Shape the partnership strategy by contributing to a sustainable and differentiated value proposition across assigned verticals.

Technical Support Specialist

• Provide technical guidance and assistance to users through various communication channels.
• Collaborate with the User Operations team to address escalated member issues.
• Cultivate product expertise through regular consumption of new product documentation.

Insurance Operations Specialist

The Insurance Operations Specialist is the backbone of our agency’s day-to-day success—keeping operations running smoothly while supporting growth across teams. You’ll manage early-stage customer service needs, assist with policy servicing, field inbound calls, and optimize workflows to boost efficiency. This role bridges sales, service, and operations—ensuring compliance, accuracy, and an exceptional customer experience every step of the way.

Director, User Operations

Lead the transformation of NerdWallet’s customer support through AI, redesigning how we resolve customer issues, scale service, and improve satisfaction. Oversee both the strategic vision and day-to-day operations of our customer support organization, guiding it through a period of innovation and growth. Set direction and empower a talented group of customer service professionals and technical specialists to redefine how we deliver support.

Senior Product Manager (Insurance)

Shape products that help millions of people confidently navigate life’s big insurance decisions, including auto, home, life, and more. Build experiences and partnerships that make comparing and purchasing coverage more transparent, accessible, and empowering. Combine user empathy with a strong understanding of the insurance ecosystem to simplify complex choices and create products that truly serve our users’ best interests.