Monitor community and social channels, providing outstanding technical support.
Identify trends, surface improvements, and help scale one-to-many support and engagement.
Create clear, helpful support content (FAQs, announcements, documentation).
Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
Partner with teams to deliver a unified customer experience, aligning execution with objectives and resolving issues efficiently.
Build and maintain strong relationships across all levels of customer and internal organizations, ensuring clear communication.
Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities and deliverables.
Quantum Metric is a leader in digital analytics, helping organizations put customers at the heart of everything they do. The company captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands and has been named to multiple best workplaces lists.
Represent Fetch every day as the connection between our users and everyone working behind the scenes. Spot trends and help troubleshoot tricky technical issues. Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.
Fetch is a rewards app that allows users earn rewards for buying brands they love.
The role primarily involves assisting users with Clair, acting as the first line of support via phone, text, and email. You will become a product expert, deeply understanding Clair's signup process and wage advance products. You will work with a team invested in the users and mission.
At Clair, they are on a mission to create financial freedom for America's workers by giving them a digital banking platform.
Engage directly with customers via phone, email, and live chat to deliver outstanding support and service. Manage a variety of front-facing interactions, ensuring every conversation reflects a commitment to excellence and care. Provide fast, friendly, and solution-oriented support, resolving questions or guiding someone through a challenge.
AlertMedia helps organizations protect their people and businesses through all phases of an emergency through threat intelligence and communications.
Manage Support requests through email, phone, and chat channels
Conduct troubleshooting calls, chats, and emails
Interface with Product/Engineering to meet user needs
FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. They value diversity and are committed to creating an inclusive environment for all their employees.
As a Technical Support Associate, you'll solve real-world challenges and guide customers through complex problems. Every interaction offers a chance to make a lasting impact by troubleshooting builds and empowering people. You'll collaborate with support, product, and engineering teams to enhance customer experience.
At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency.
Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
Collaborate with different teams to identify and resolve technical issues reported by customers
Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are a fully remote, fun, and ambitious team and get together every few months in person.
The role is the first line of support for clients and investors for all things Figure Markets. Act as a bridge between customers and internal teams to address any concerns and to ensure customer satisfaction. Provide technical support and troubleshooting, triage and route the identification of technical bugs, and track until resolved.
Figure is transforming capital markets through blockchain, combining transparency and efficiency with AI-driven automation to reimagine loan origination and trading.
Provide timely and accurate troubleshooting for hardware and software issues. Manage and record all technical issues and resolutions using Intercom. Monitor health of customer environments and proactively tackle issues.
Redzone helps manufacturers make more product for less while greatly improving the employee experience by combining exceptional software and world-class coaching.
Resolve support tickets and live chats every week while maintaining accuracy and empathy.
Use account tools confidently to fix issues, taking full ownership of the resolution.
Detect unusual account activity and act quickly using the correct workflows.
DISQO's mission is to build the world’s most trusted ad measurement platform that fuels brand growth. Joining DISQO Nation means becoming part of a community that champions speed, innovation, and continuous growth.
Communicate directly with customers via our Support Center.
Triage a diversity of support tickets as well as work on process improvement.
Help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals.
Customer.io's platform is used by over 8,000 companies to send billions of messages daily. They help teams send smarter messages using real-time behavioral data and believe in empathy, transparency, and responsibility.
Provide best-in-class support to partners and their clients, efficiently addressing requests and inquiries.
Answer questions about Partner Billing, including direct deposit and revenue share.
Reliably record and track defects and feature requests, communicating product and partnership concerns.
Constant Contact empowers people to pursue their dreams by providing them with the help and tools they need to grow online. They value ownership, accountability, and passion for customers' success, fostering a culture of diversity and inclusion.
Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly. Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams. Educate and empower customers to maximize use of products, tools, and services.
Experian is a global data and technology company, powering opportunities for people and businesses around the world.
As a Technical Support Engineer, be the primary point of contact for customers, navigate technical challenges, and help achieve their business goals. Engage directly with users via email and chat, triage issues, diagnose problems, and provide clear, actionable guidance. Work closely with Product and Customer Success teams, contributing to process improvements and product enhancements.
This position is posted by Jobgether on behalf of a partner company and they use an AI-powered matching process to ensure your application is reviewed quickly.