Job Description
As a member of the Product Support Team, you’ll be the voice of Figma ensuring an exceptional community experience.
- Engage with customers directly and publicly.
- Requires critical thinking, an investigative mentality, and outstanding communication skills.
- Full-time role that can be held from a US hub or remotely in the United States.
You’ll be doing these things:
-Provide technical support and manage escalations to Figma users on community and social channels.
-Partner with Design, Engineering, and Technical Quality Support to investigate, report, and resolve complex issues.
-Gather customer feedback and translate it into actionable insights for product and research teams.
We'd love to hear from you if you have:
-2+ years supporting users in a technical SaaS or community environment.
-Excellent technical and written communication skills.
-A willingness to listen to customer feedback and respond effectively.
About Figma
Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.