Tier 1 Support Specialist

Client Communication:

• Field incoming client communications via phone, chat, and our online customer portal.
• Train end users on how best to use PerfectServe’s phone, mobile, and web applications.
• Build and revise new user accounts based on established standards and best practices.

Technical Support:

• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues.
• Identify root cause(s) and make the appropriate configuration changes to resolve the issue.
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues.

Collaboration and Design:

• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users.
• Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues.