Address the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
Schedule and coordinate the flow of work within or between departments to expedite project efficiencies and resolution to escalations.
Address and resolve assigned inquiries with a sense of urgency; Ensure timely closure of escalation cases using email, phone, or salesforce.com
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other.
Provide support across our full customer base via various channels, addressing complex product and technical inquiries with accuracy and efficiency.
Guide customers on best practices for revenue cycle management, claims submission, payment processing, collections, and denial management within our platform.
Meet or exceed established performance metrics, including customer satisfaction, resolution time, and quality benchmarks; handle a high volume of inbound calls daily, ensuring timely and accurate responses to customer inquiries.
Tebra is the digital backbone for practice well-being, formed by the merging of Kareo and PatientPop. They aim to unlock better healthcare by helping independent practices bring modernized care to patients everywhere, serving over 100,000 providers.
Research escalated invoicing questions/issues and provide resolution.
Prepare and develop metric reporting for the platform.
Research and resolve billing-related credits and rebill requests.
RRD is a global provider of marketing, packaging, print, and supply chain solutions. They elevate engagement across the complete customer journey with creative execution and business process consulting, designed to lower environmental impact and serve 22,000 clients.
Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls.
Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations.
Discuss with decision makers to uncover sales opportunities with new prospects and existing account base.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 50 years of experience, TDS is committed to building fiber optic networks and serving over 1 million connections.
You will play a key role in ensuring Cloudbeds customers and internal teams receive support with billing and subscription inquiries.
You will handle billing-related tickets through email or phone and manage exit interviews for cancellations via phone.
You will collaborate across departments to identify and resolve subscription-related product bugs/issues.
Cloudbeds is transforming the hospitality industry with its intelligent platform that powers properties across 150 countries, processing billions in bookings annually. They are a completely remote team of 650+ employees across 40+ countries, bringing together engineers, designers, and hospitality veterans.
Responsible for firm billing of assigned clients within the Firm’s billing team.
Meet monthly billing deadlines, applying client billing guidelines and practices.
Manage all aspects of their client billing; experience with Aderant, BillBlast or E-Billing Hub is preferred.
Hedrick Gardner is a trusted legal partner in North and South Carolina for 70 years, delivering strategic defense and practical counsel. They have five offices and combine knowledge and experience to manage complex claims and litigation efficiently, focusing on client relationships and understanding their needs.
Provide best-in-class support to partners and their clients, efficiently addressing requests and inquiries.
Answer questions about Partner Billing, including direct deposit and revenue share.
Reliably record and track defects and feature requests, communicating product and partnership concerns.
Constant Contact empowers people to pursue their dreams by providing them with the help and tools they need to grow online. They value ownership, accountability, and passion for customers' success, fostering a culture of diversity and inclusion.
Develop and maintain a deep understanding of our products billing offerings to effectively respond to incoming customer inquiries across our single-channel support system
Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
Support development and update of the internal and external knowledge base to help scale our help desk support
Prompt Therapy Solutions is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, they have a dynamic team.
Prepares and submits clean claims to various insurance companies.
Identifies and resolves patient billing complaints.
Performs various collection actions including contacting patients by phone.
SelectQuote provides solutions that help consumers protect their most valuable assets: their families, health and property. SelectRX, a subsidiary of SelectQuote, is prioritizing important population health initiatives focused on actively managed, high-touch patient experience.
Handle inbound customer inquiries in a timely manner via phone, video, email, or chat and track inquiries in a ticketing system.
Collaborate with the Product, Sales, Clinical and Customer Experience teams to ensure the best customer experience and high NPS.
Work with third party vendors to resolve healthcare device related issues and troubleshoot, triage, and escalate support issues across multiple areas.
Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. They have been recognized for their innovation and culture and are scaling rapidly across the U.S. and globally.
Develop and implement strategies for customer contact functions.
Monitor and analyze performance metrics across all customer contact functions.
Partner with other departments to develop a customer support strategy.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 50 years of experience, they are committed to building fiber optic networks and serve over 1 million connections.
Serve as the primary point of contact for assigned clients, building strong relationships and addressing inquiries.
Oversee the entire billing process, ensuring accurate and timely claim submission and denial resolution.
Monitor claim submissions, payment posting, and aging AR to ensure targets are met and identify remediation efforts.
Motivity provides revenue cycle management services. They focus on helping ABA providers improve their financial success with billing and claims management. The company culture emphasizes strong partnerships, trust, and transparency.
Receive, record and respond to all phone calls, emergency calls and oxygen alarms.
Answer all incoming phone calls on a multi-function phone system.
Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats and other crisis calls.
Cleveland Clinic Health System is dedicated to a better future for healthcare, committed to excellence and transforming the patient experience. With over 70,000 employees worldwide, it integrates clinical care, research, and education across multiple locations.
Responsible for submitting medical billing claims and appealing denied claims.
Obtain referrals and verify healthcare service eligibility.
Follow up on missed payments and resolve financial discrepancies.
CRMS by DocGo leads the proactive healthcare revolution with an innovative care delivery platform. They disrupt the traditional healthcare system by providing high quality, affordable care with a team of over 5,000 certified health professionals.
Manage the order to cash cycle for both subscription and non-recurring billing.
Execute recurring and ad-hoc billing activities, ensuring accuracy and timeliness.
Partner with revenue, Rev ops, and analytics to align data definitions and reporting logic.
Alvys is the world’s leading and fastest-growing software technology platform for the transportation and logistics space. Their mission is to help small to enterprise carriers and brokers thrive by boosting their business efficiency.
Answer inbound inquiries from our small business customers via phone, email, and chat
Provide expert-level support, guidance, and troubleshooting to customers around Justworks' product offerings
Assist customers and their employees with administration, eligibility, and enrollment in benefits and perks
Justworks helps businesses get off the ground by enabling them to focus on running their business, solving HR issues with a data-driven approach. They foster a welcoming and casual environment with great benefits, wellness programs, and company retreats, valuing their people and promoting a supportive, entrepreneurial culture.
Manages portfolio through knowledge of client’s financial condition.
Ensures all advances and loans comply with loan policy.
Resolves factoring and asset-based lending service problems.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate differences and believe unique perspectives make them stronger and well-positioned for success.
Drives customer excellence through team leadership and data-backed coaching.
Acts as a subject matter expert, supporting and coaching the team.
Ensures all customer support activities comply with regulations and standards.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They have a long history of creating magical moments for their customers.
Responsible for the submission of electronic invoices and accruals to clients on monthly bases.
Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines are followed.
Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support.
Williams Lea, by RRD, provides business support services with over 200 years of experience. They specialize in administrative support, document production, presentation design, and marketing and communications services to leading companies, especially within legal, financial, and professional services industries. The company has thousands of employees globally.
Answer inbound calls, process orders, and email customer confirmations.
Research and resolve billing and pricing inquiries and resolve any order issues.
Collaborate with internal departments on behalf of the customer and explain basic products and services.
Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). They offer complete cardiac solutions, including equipment, consultation, training, and program management.