Own daily and weekly performance across support channels, including wait times and resolution quality.
Lead, coach, and develop a team of Support Specialists with a strong focus on accountability.
Help translate customer pain into actionable feedback and communicate clearly with stakeholders.
Bloomerang champions the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. It is home to some of the most innovative and skilled individuals in the workforce today with a mission-driven culture built on core values.
Lead and develop a global team of customer service representatives.
Own workforce management and staffing strategies.
Implement training and QA programs to elevate team performance.
Winona is a leading telemedicine company providing HRT for women in menopause. They've built all of their technology in house with a team of in house physicians providing world-class care via a fully vertically integrated business model.
Provide customer service support and resolve issues.
Compose correspondence between departments and stakeholders.
Assist with onboarding, events, and administrative tasks.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Manage multiple teams of Specialists and team leads.
Actively participate in responses to live service outages.
Deliver regular reporting and MI to track KPIs and monitor performance.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.
Lead the product roadmap for telephony features and enhancements, identifying customer needs and pain points. Serve as a subject matter expert for hospital operators and customer contact centers, acting as a point of contact for external partners. Analyze product quality and engagement performance using Mixpanel, Appsflyer, Crashlytics, and other internal analytics tools.
TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform, modernizing the way healthcare professionals connect.
Lead, coach, and develop a team of Customer Success Managers.
Drive a shift from reactive issue management to proactive engagement.
Collaborate with various teams to deliver a unified customer experience.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Support the Chief Performance Officer on team goals and KPIs.
Own all communications for the Office of the Chief Performance Officer.
Project manage company and team-level goals for key senior leaders.
Aledade empowers independent primary care practices to deliver better care and thrive in value-based care. Founded in 2014, we've grown into the largest network of independent primary care in the country with a collaborative, inclusive, and remote-first culture.
Meet or exceed monthly sales and revenue growth goals for products and services via inbound/outbound calls.
Actively manage existing account base (via inbound-out bound calls/email), acting as their resource for sales negotiations.
Discuss with decision makers to uncover sales opportunities with new prospects and existing account base.
TDS Telecom provides high-speed internet, TV entertainment, and phone services to communities across the U.S. With over 50 years of experience, TDS is committed to building fiber optic networks and serving over 1 million connections.
Own hiring, onboarding, training, and ongoing development of Customer Support team members.
Oversee daily support operations across phone, email, and live chat channels.
Define, implement, and evolve customer support KPIs and SLAs across customer segments, severity levels, and channels
Avive Solutions, Inc. is a growth-stage Automated External Defibrillator (AED) company with a connected response system. They are a mission driven team that is rapidly gaining market share with elegant, creative solutions to solve complex problems.
Develop and implement end-to-end digital programs for customers.
Create a cohesive strategy with tangible goals to drive adoption and retention.
Collaborate with leaders across Support, Product, and Marketing.
Jobgether is a company that uses AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Brightspeed provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. It is backed by funds managed by Apollo Global Management, with a vision to accelerate the upgrade of copper to fiber optic technologies.
Handle inbound customer inquiries in a timely manner via phone, video, email, or chat and track inquiries in a ticketing system.
Collaborate with the Product, Sales, Clinical and Customer Experience teams to ensure the best customer experience and high NPS.
Work with third party vendors to resolve healthcare device related issues and troubleshoot, triage, and escalate support issues across multiple areas.
Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. They have been recognized for their innovation and culture and are scaling rapidly across the U.S. and globally.
Handle customer inquiries via phone, email, and chat with professionalism.
Provide accurate information about products, services, and policies.
Troubleshoot and resolve customer complaints and issues.
TBS Investment & Management Company is dedicated to supporting their members' success by ensuring warehouses run smoothly. They foster a collaborative environment where individuals thrive on handling diverse tasks and solving challenges to enhance customer experiences.
Ensure customer success by driving full value realization of the Segment platform.
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses. They empower millions of developers worldwide to craft personalized customer experiences and have a strong culture of connection and global inclusion, with employees working remotely around the world.
Facilitate internal operations and enhance productivity.
Streamline processes and provide vital support.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They identify the top-fitting candidates and share this shortlist with the hiring company.
Provide quality customer service experience to consumers and customers.
Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.).
Problem solve in a professional and effective manner.
Jobgether is a platform that uses an AI-powered matching process to connect job seekers with potential employers. They ensure applications are reviewed quickly, objectively, and fairly, and provide a shortlist of top-fitting candidates to hiring companies.
Define and execute the vision and strategy for the Customer Success Management function.
Lead, coach, and expand a growing team of Customer Success Managers.
Ensure the CSM team delivers measurable outcomes for customers.
TOPdesk's mission is to ensure customers achieve value from our offering, leading to long-term retention, satisfaction, and sustainable growth. They are looking for a Director of Customer Success Management (CSM) to lead the successful rollout and expansion of their CSM function, with a growing team across the Netherlands and Germany.
Administer the day-to-day operations of benefit programs in accordance with plan documents and regulations.
Manage leaves of absence in coordination with external vendors and the payroll team.
Provide guidance and support to People & Culture Partners and employees on benefits-related matters.
Bounteous is an end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions. They have over 4,000 expert team members across the Americas, APAC, and EMEA and an engagement model designed to align interests and accelerate value creation.
Be a first point of contact and deliver exemplary service to our members and providers through multiple channels including phone, email and live chat
Support members in account set up, enrollment, pharmacy coordination, and booking appointments with providers
Provide first-line technical support and escalate technical and member experience issues following standardized operating procedures
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare accessible for everyone. They provide clinical, emotional, and financial support via their digital platform, serving over 2,000 employers and health plans; they have a flexible and inclusive work environment and have received over 30 workplace and innovation awards.