Customer Service Representative

Responsibilities:

• Respond promptly to inquiries.
• Provide accurate product and order information.
• Resolve issues related to returns, warranties, and general questions.

Qualifications:

• English proficiency level - C1.
• At least (6) months experience in customer service role, 1 year preferred.
• Excellent telephone etiquette and ability to speak confidently and persuasively with customers.

Training Expectations:

• Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting.
• Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.