Provide Level 1 and 2 problem analysis, research, and resolution of product issues.
Develop and test new software functionality and configuration in UAT.
Create and maintain reports and exports from the software application.
Jobgether is a platform helping candidates get reviewed fairly by employers using AI. The company's AI system identifies top-fitting candidates and shares the shortlist with the hiring company.
Troubleshoot complex technical issues using SQL queries and external resources.
Serve as the primary escalation point for Tier 1 support staff.
Analyze ticket trends and propose long-term solutions to prevent repeat issues.
Conversica provides a platform that uses AI-powered virtual assistants to engage leads and customers. They offer comprehensive health, dental, and vision benefits, PTO, holiday pay, 401k, and equity, reflecting their investment in employees.
Lead the development and execution of roadmap for Incident Analysis products.
Drive end-to-end product lifecycle with a focus on data-driven insights.
Engage with customers to deeply understand user needs.
PagerDuty, Inc. is a global leader in digital operations management with an AI-powered platform that empowers business resilience and drives operational efficiency.
Lead the design and implementation of comprehensive ServiceNow solutions.
Guide the architectural vision and governance of the ServiceNow environment.
Optimize platform performance and mentor development teams.
Jobgether helps match job seekers with employers using an AI-powered system. They ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Provide telephone and email-based support for all users via an IVR system and using the ServiceNow ITSM.
Assist users with administrative configuration issues such as workstation troubleshooting.
Reset account passwords, security tokens, PINs, and provide account management support.
Jobgether is a platform where candidates can apply for jobs. They use an AI-powered matching process to ensure applications are reviewed quickly and fairly.
Act as the single point of contact for critical customer escalations.
Lead internal war rooms, coordinating resources across teams.
Drive Root Cause Analysis processes, translating findings into actionable steps.
Netomi is the leading agentic AI platform for enterprise customer experience. They work with the largest global brands and are backed by WndrCo, Y Combinator, and Index Ventures, helping enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Serve as the primary contact for escalated customer support cases, ensuring timely and satisfactory resolution.
Lead cross-functional initiatives to resolve complex issues in high-risk accounts.
Analyze escalation trends to identify systemic issues and recommend improvements to products, processes, and support methodologies.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide quality customer service experience to consumers and customers.
Communicate effectively with consumers via various channels (telephone, email, chat, social media, etc.).
Problem solve in a professional and effective manner.
Jobgether is a platform that uses an AI-powered matching process to connect job seekers with potential employers. They ensure applications are reviewed quickly, objectively, and fairly, and provide a shortlist of top-fitting candidates to hiring companies.
Handle day-to-day IT operations and provide client-side support.
Assist internal users with errors via the Jira service management system.
Own and improve the end-user onboarding & off-boarding process.
BetterHelp aims to remove barriers to therapy and make mental healthcare more accessible. With over 30,000 therapists, they are the world’s largest online therapy service and invest in their team’s well-being and professional development.
Serve as a thought leader on IT Asset Management (inclusive of hardware asset management, software asset management) and Enterprise Asset Management (EAM) for ServiceNow.
Develop and maintain strong alignment with Product Management and Engineering teams to provide and advocate for product enhancements, roadmap additions and to relay feedback from the field & customers
Create and own programs that enable / train Solution Consultants and Sellers to demonstrate the value of ITAM and EAM
ServiceNow's technology makes the world work for everyone, and their people make it possible. They are an ambitious team of change makers with a restless curiosity and a drive for ingenuity. With more than 7,700+ customers, they serve approximately 85% of the Fortune 500®, and they're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Coordinate vehicle deliveries and logistics assignments, including resolving escalations and maintaining communication with stakeholders.
Manage inbound calls, tasks, chats, and other critical functions pertinent to the Logistics team.
Identify problems, propose solutions, and collaborate effectively with team members.
HONK is transforming the towing and roadside assistance industry by turning automotive moments into brand-enhancing experiences. As a remote-first company, they embrace the boundless possibilities of collaboration and flexibility, allowing their team members to thrive from anywhere in the US.
Manage, support and service assigned accounts with a focus on customer retention.
Oversee the delivery of IT services to clients, ensuring service levels are met or exceeded.
Identify opportunities to increase customer satisfaction and value-add.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Owning the full WFM planning cycle for your domains, ensuring seamless operations.
Managing and empowering a high-performing team of analysts with diverse WFM and Service skill sets.
Continuously improving WFM processes to meet service requirements (SLAs), enhance COps efficiency (Wait Time), and align with budget (FTE/Overtime).
Monzo is a financial technology company that aims to make money work for everyone. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards, along with options to save, invest, and combine pensions.
Work closely with Sales, Customer Success, and Product teams to understand customer requirements and develop sales strategies.
Plan and lead proof of concepts to demonstrate the effectiveness of incident.io's platform in addressing customer needs.
Identify gaps in the current sales process to develop sales collateral, bolstering effectiveness and efficiency for the team.
Incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. They are a fast-growing, highly ambitious team that cares deeply about their customers, product quality, and making it magic.
The Portfolio Associate supports the creation and enhancement of a portfolio of Impact Accelerators. They will execute the enhancement and maintenance process of Accelerator content based on customer feedback and/or when new products and platform capabilities emerge. Support the partnership with and enablement of global Accelerator Consultants and Impact Squad members who deliver Accelerators to customers.
ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
Accelerate adoption and time-to-value of Employee Service solutions
Serve as subject matter expertise in internal service delivery and employee workflows
Partner with customer success managers to enhance service delivery
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Provide quality customer service experience to consumers and customers.
Communicate effectively with consumers via all channels including telephone, email, chat, and social media.
Analyze trends in customer reviews and social sentiment for actionable insights.
Jobgether uses an AI-powered system to ensure applications are reviewed objectively and fairly. They identify the top-fitting candidates and share the shortlist with the hiring company, with final decisions managed by the internal team.
Translate complex business needs into actionable user stories within ServiceNow.
Collaborate with solution architects to ensure alignment with business objectives.
Act as a primary point of contact for business stakeholders.
TELUS Digital delivers transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture as the digital division of TELUS.
Provide project and analytical support to consulting teams and senior staff
Compile, analyze, and track program data and metrics
Develop and maintain program documentation and work products
RICAR Business Consulting LLC (RBC) supports public-sector programs through data analysis, reporting, and project support activities. They aim to provide equal employment opportunities to all employees and applicants.