Job Description
Requirements Analysis:
- Lead requirement gathering workshops with stakeholders.
- Document and analyze business needs and process gaps.
- Identify user pain points.
Process Design & Mapping:
- Analyze current state processes.
- Design future state service delivery models.
- Document process flows and governance models.
Stakeholder Management:
- Act as a primary point of contact for business stakeholders.
- Manage expectations and communicate project progress.
- Conduct "show and tell" sessions to review solutions.
About TELUS Digital
TELUS Digital delivers transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture as the digital division of TELUS.