Job Description
Accountabilities:
- Provide level 1 and 2 problem analysis, research, and resolution of product issues for the user base.
- Assist in providing responsive, direct technical support for software products.
- Coordinate resolution of outstanding technical issues with the vendor’s Customer Support team when necessary.
Requirements:
- Bachelor's degree or equivalent experience in Engineering, Technical, or Computer Science.
- 8+ years of related experience in a similar role.
- Strong collaboration and office administration skills.
About Jobgether
Jobgether is a platform helping candidates get reviewed fairly by employers using AI. The company's AI system identifies top-fitting candidates and shares the shortlist with the hiring company.